Home Depot is a place quite famous for furniture, mattresses, and flooring. Considering the growth in purchases and in an effort to increase customer loyalty, the store has put forward quite a flexible Home Depot flooring return policy.
- The Flooring return policy at Home Depot is the same as the general return policy which means that you are allowed to get a full refund within 90 days of purchase.
- Flooring should not be damaged, opened, or used for the return to be successful.
- Receipt is required at the time of return and refund. Non-receipt returns are offered for a selective few times only.
…and Much More!
Home Depot Flooring Return Policy
Home Depot has put forward a general return policy. This states that customers are allowed to get a full refund within 90 days of purchase. Fortunately, Home Depot floor return policy also falls under this category as long as it is not opened, used, or damaged by the buyer.
- In contrast, other items like mattresses, furniture, generators, area rugs, etc need to be returned within 30 days for a full refund.
Customers need to share their email IDs, verification IDs along with purchase receipt for the return to be processed. In most cases, it is also required to submit a credit card or debit card with which the payment was made.
You might be interested in reading: Rent a Center Return Policy.
Return Policy For Extended Cardholders
As we know that Home Depot offers customers to get Home Depot Consumer Credit Card, open Home Depot Commercial Account or make use of Home Depot Commercial Revolving Charge. These platforms guarantee hassle-free shopping at the store.
Moreover, if you have used any of these methods to pay for the purchases, Home Depot will extend your return period to 365 days from the date of purchase.
Home Depot Flooring Return Process
The return can be made in store as well as through their online portal. Requirements of both the methods are somewhat the same. Here’s what you need to know about in-store and online returns.
In-store returns can be made seamlessly by bringing the item to the customer service desk during regular working hours at Home Depot. Additionally, you must provide a proof of purchase such as the receipt at the time of return. An associate from the help desk will then guide you further on how to go about the return process.
There are many instances where the manager has full right to turn down the return. Some of these are listed below.
- The purchase is part of the time limit.
- The flooring has already been used or opened.
- You can not produce proof of purchase.
In this case, even if you are approved for the refund, the store may offer online the lowest advertised price of the product instead of giving a full refund.
Returns Via Mail-In
There is no need to visit the store physically if you want to return flooring or any other item. Home Depot accepts returns via mail-in method online. You can initiate the online return through UPS Access Point for both, in-store and online purchases.
In case of any confusion, Home Depot customer support service is readily available at (800) 466-3337. However, keep in mind that you will have to sign in your account and enter an order number to ensure that your return is, in fact, eligible via mail.
Undoubtedly, online return is a handy feature that will save you a lot of transportation charges. Moreover, you will avoid the hassle of visiting the store by yourself which may be far depending where you live.
What Are The Return Exceptions?
It is strongly advised to bring it into customer support service notice within 30 days when you have the intention to return a product. This is to maximize the chances that you will get a full refund without any issues. Other than that, there are a few exceptions to the return protocols.
- Flooring samples can not be returned nor are they refundable in any case.
- Area rugs should not be confused with flooring as they have a shorter return period i.e. 30 days.
- If you purchased the flooring on special order, returning it will incur 15% additional restocking fee.
Can You Return An Item Without Receipt?
Receipt look up is almost always necessary when you return an item. The time that it would be eligible for depends on the mode of payment that you used for the original purchase.
- Purchases via credit card, debit card, or check are confirmed within 30 days.
- For customers who used store cards or a commercial account, the authorities may look into receipts within 1 years of purchase.
Typically, the store will entertain no-receipt return but for selective times only. Moreover, you would be asked to produce a valid identification and such returns are mostly processed in store.
Home Depot maintains the account history of each client. If there are too many returns made without the receipt, it can flag your account and block returns for up to 3 months.
Refund Process As Per Home Depot Floor Return Policy
The Refund process begins as soon as the item reaches the warehouse. If you have sent it via mail, it may take up to 10 days and therefore, the refund might take up to two weeks to be completed.
Refunds that you obtain once you have returned the item will typically be sent to the original form of payment.
However, if a customer has previously used a gift card or a store card, the refund will be given in the form of a store card only. The same is the case with manager-approved returns.
The Bottom Line
Home Depot has a flexible return policy for its customers. However, you need to make sure that you report the return and refund demand timely. For flooring, the request should be made no later than 30 days. Moreover, ensure that you are able to provide necessary documents and cards at the time of return.
Frequently Asked Questions
Can you return flooring to home depot if unused?
Unused flooring can be easily returned but installed one can not be exchanged for any reason.
Can you return tile to home depot?
As per Dome Depot tile return policy, you can return such item within 30 days of purchase provided it is in good condition and not damaged by the buyer.
Is the return policy at Home Depot strict?
Although Home Depot has a general return policy that promises complete refund when reported within 90 days, there are some items that fall into the category of strictly non-refundable products. Therefore, you have to check everything before you buy any such product.
Can I return an item to Home Depot if I have opened it?
In some cases, the store does accept items that have been opened provided that you return it within the allotted time frame and the item is not damaged at all. It is also necessary to produce a purchase receipt for the return to be successful.