Home Depot Flooring Return Policy and Tips On How To Get a Full Refund

Home Depot is quite famous for furniture, mattresses, and flooring. Considering the growth in purchases and to increase customer loyalty, the store has put forward a pretty flexible Home Depot flooring return policy. 

What Will We Talk About Here?
  • The Flooring return policy at Home Depot is the same as the general return policy which means that you are allowed to get a full refund within 90 days of purchase.
  • Flooring should not be damaged, opened, or used for the return to be successful.
  • Receipt is required at the time of return and refund. Non-receipt returns are offered for a selective few times only.

…and Much More!

Home Depot Flooring Return Policy 

Home Depot has put forward a general return policy. This states that customers can get a full refund within 90 days of purchase. Fortunately, the Home Depot floor return policy also falls under this category as long as it is not opened, used, or damaged by the buyer.

  • In contrast, other items like mattresses, furniture, generators, area rugs, etc., must be returned within 30 days for a full refund. 

Customers must share their email IDs, verification IDs, and purchase receipts to process the return. In most cases, submitting a credit or debit card with which the payment was made is also required. 

You might be interested in reading: Does Home Depot Take Apple Pay?

Return Policy For Extended Cardholders 

Home Depot offers customers a Home Depot Consumer Credit Card, opens a Home Depot Commercial Account, or uses the Home Depot Commercial Revolving Charge. These platforms guarantee hassle-free shopping at the store.

Moreover, if you have used any of these methods to pay for the purchases, Home Depot will extend your return period to 365 days from the date of purchase.

Attention! Other requirements of the return such as providing email ID and verification ID still holds. 

Home Depot Flooring Return Process

The return can be made in-store and through their online portal. The requirements of both methods are the same. Here’s what you need to know about in-store and online returns.

In-Store Returns 

In-store returns can be made seamlessly by bringing the item to the customer service desk during regular working hours at Home Depot. Additionally, you must provide proof of purchase, such as the receipt at the time of return. An associate from the help desk will then guide you on how to go about the return process. 

There are many instances where the manager has the full right to turn down the return. Some of these are listed below. 

  • The purchase is part of the time limit. 
  • The flooring has already been used or opened. 
  • You can not produce proof of purchase. 

In this case, even if you are approved for the refund, the store may offer online the lowest advertised price of the product instead of giving a full refund. 

Returns Via Mail-In 

There is no need to visit the store physically if you want to return flooring or any other item. Home Depot accepts returns via mail-in method online. According to Home Depot’s return policy for online orders, you can initiate the online return through UPS Access Point for in-store and online purchases. 

Home Depot customer support service is readily available at (800) 466-3337 in case of any confusion. However, keep in mind that you will have to sign in to your account and enter an order number to ensure that your return is, in fact, eligible via mail. 

Attention! Since mail-in return will incur shipping charges, the store will cover the additional costs provided the return is due to error made by Home Depot. 

Undoubtedly, online return is a handy feature that will save you a lot of transportation charges. Moreover, you will avoid the hassle of visiting the store by yourself which may be far depending where you live. 

You might be interested in reading: Home Depot Rebate Policy.

Home Depot Return Policy Exception List

 It is strongly advised to bring it to customer support service notice within 30 days when you intend to return a product. This maximises the chances of getting a full refund without any issues. Other than that, there are a few exceptions to the return protocols. 

  • Flooring samples can not be returned, nor are they refundable in any case. 
  • Area rugs should not be confused with flooring as they have a shorter return period, i.e. 30 days. 
  • If you purchased the flooring on a particular order, returning it will incur a 15% additional restocking fee. 

Home Depot Flooring Return Policy Without Receipt

Receipt lookup is almost always necessary when you return an item. The time it would be eligible for depends on the mode of payment that you used for the original purchase. 

  • Purchases via credit card, debit card, or check are confirmed within 30 days. 
  • The authorities may look into receipts within one years of purchase for customers who used store cards or a commercial account. 

Typically, the store will entertain no-receipt returns but for selective times only. Moreover, you would be asked to produce a valid identification and such returns are mainly processed in-store.

Home Depot maintains the account history of each client. If too many returns are made without the receipt, it can flag your account and block returns for up to 3 months.

Refund Process As Per Home Depot Floor Return Policy 

The Refund process begins as soon as the item reaches the warehouse. If you have sent it via mail, it may take up to 10 days; therefore, the refund might take up to two weeks to complete.

Refunds you obtain, once you have returned the item, will typically be sent to the original form of payment.

However, if a customer has previously used a gift card or a store card, the refund will only be given in the form of a store card. The same is the case with manager-approved returns.

The Bottom Line 

Home Depot has a flexible return policy for its customers. However, you must ensure you report the return and refund demand timely. For flooring, the request should be made no later than 30 days. Moreover, ensure you can provide the necessary documents and cards when you return.

Frequently Asked Questions 

Can you return the flooring to Home Depot if unused?

Unused flooring can be quickly returned, but installed one can not be exchanged for any reason. 

Can you replace the tile with Home Depot?

As per Dome Depot’s tile return policy, you can return such an item within 30 days of purchase, provided it is in good condition and not damaged by the buyer.

Is the return policy at Home Depot strict? 

Although Home Depot has a general return policy that promises a complete refund when reported within 90 days, some items fall into the category of strictly non-refundable products. Therefore, you have to check everything before you buy any such product. 

What is Home Depot’s return policy on opened items?

In some cases, the store does accept items that have been opened, provided that you return them within the allotted time frame and the item is not damaged at all. It is also necessary to produce a purchase receipt for the return to be triumphant. 

How long does Home Depot accept returns without a receipt?

Home Depot can use its online system to locate the purchase if you do not have the receipt. However, this option is available for the first 30 days only. After that, you could only return the item with a receipt.