How Do I Unfreeze My Venmo Account That Has Been Put On Hold?

How do I unfreeze my Venmo account? Step 1: Don’t panic! Step 2: Follow this guide to figure out why your Venmo account is frozen and easy solutions! 

What Will We Talk About Here?
  • If your account was frozen due to lack funds visit > Select Bank > Verify > Amount of Money > Confirm to remove the hold.
  • You can also contact customer support team at 855-812-4430 to resolve the matter.
  • Respond to the email from Venmo if you wish to directly notify the company about the situation.

…and Much More!

Reasons Why Your Venmo Account Might Be On Hold

The reasons can be legitimate or simply a glitch in the system. However, if you are on the faulty side, the first thing you need to know about is what you are doing wrong. 

Here are some reasons why your account may be put on permanent or temporary hold. 

  1. Venmo account frozen due to lack of funds
  2.  The account is on hold because you broke a user agreement
  3. Venmo account frozen due to suspicious activity
  4. Venmo accounts are on hold over a sum smaller than $1

Regardless of the reason, you would have to get in touch with Venmo customer service to access your account. After all, you can transfer money from Venmo to another account or use the funds without unfreezing them. 

How Do I Unfreeze My Venmo Account? Top, Most Reliable Solutions

What you can do to unfreeze your Venmo account depends on why it has been put on hold. Below, we have discussed the primary reasons and the steps to take to regain control over your account.

Venmo Account Frozen Due To Lack of Funds

About 90% of the time, when users complain about frozen Venmo accounts, the reason turns out to be a lack of funds. 

  • This problem can occur if you set automated payments without tracking how much your balance remains in your account. 

Eventually, your account will be frozen when you run out. As a result, you won’t be able to use it at all. You can fix this issue by transferring some funds instantly to your Venmo account

  1. Visit or use the mobile app to sign in to your account. 
  2. From the homepage, Select the Bank or account from which you wish to transfer the funds. 
  3. Verify the account by providing the account number and routing number. 
  4. Enter the amount of money that you want to receive. 
  5. Confirm the transaction. 

The money would reach you in up to 3 days. This would eventually unfreeze your account.

Attention! Users who have overspend from their Venmo account need to pay off the overdraft before the account becomes accessible.

Account Hold Because You Broke the User Agreement

“While we encourage using Venmo, we must ensure that all users abide by our User Agreement. After reviewing your account activity, we found that your actions violated the agreement. As a result, your account has been permanently deactivated.”

  • If you receive a message similar to the one above, the problem with the hold on your account is a bit more serious. 

All banks have the right to permanently block an account if the users do not follow the rules and regulations they agreed to at the time of account opening. 

If luck is by your side, there is little that you can do to fix this situation. 

  1. Call Venmo customer support service. 
  2. Share that your account has been put on hold so the team can get you through to the appropriate helper. 
  3. Explain why you broke the User Agreement. 
  4. Please wait for the company to decide whether they should or should not let you reaccess the account. 

Typically, users try to access Venmo account from outside the US which is strictly prohibited. It can result in permanent hold on your account.

Frozen Venmo Account Due To Suspicious Activity

Venmo highlights in its Privacy Policy how it is most dedicated to protecting customers against fraud and scams. Therefore, if your account is linked to any suspicious activity, it may be temporarily frozen. 

Some instances that users have shared with us include: 

  1. Hold on to the account after they repeatedly enter the wrong PIN for a money transfer. 
  2. Parallel use of the same Venmo account at different, far-off locations.

Anything that raises an eyebrow will eventually result in the authorities blocking your account for further use until the situation is rectified correctly. 

  • If this issue occurs, there is little you can do except wait for Venmo to contact you and share why they had to freeze the account. 

You can also call the customer support center and request an explanation. 

Venmo Account On Hold Over Sum Smaller Than $1

Sometimes, the account may be put on hold when the total amount is less than $1. 

You may think that this is the same as a frozen account due to a lack of funds, but it is not, and therefore, you can not fix it in the same manner either. 

  • The overdraft for Venmo is less than $1, so you have to tackle this situation differently. 

You don’t need to transfer to the Venmo account to remove the hold. Instead, it is best to call the company and explain the situation. 

Attention! If the Venmo account was on hold due to sum smaller that $1 then it may take the customer support team up to 7 days to resolve the issue.

How To Get Money Out Of Frozen Venmo Account?

If my Venmo account is frozen, can I still receive money? 

Well, the simple answer is no. 

You must unfreeze your Venmo account before you can retrieve funds. Use the methods mentioned above to determine why your account is frozen and then take the necessary steps to remove the hold. 

How Long Does It Take To Unfreeze Venmo Account?

If your account is put on hold due to insufficient funds, it may take up to 5 days to update the money transfer from a bank account and unfreeze it. 

If you want your account activated quickly, it may help to contact customer support right away. 

Extra Reading

Venmo – In a Nutshell

Venmo is one of the most convenient online banks. You can transfer funds to other accounts and receive them online without hassle or extravagant fees. 

  •  Venmo is a popular choice for peer-to-peer transactions. It was launched in 2009 under PayPal and Braintree parent companies.  

Venmo has more than 40 million active users, a number that is expected to grow as more people develop the habit of using online banking and mobile money transfers. 

Get Help From Venmo Customer Support Service

You should contact the customer support team for many reasons. They can help you unfreeze your account and perform other activities. 

  1. Log into the Venmo account by providing the correct credentials. 
  2. Click on the menu icon towards the upper left side of the screen. 
  3. Tap on Get Help at the bottom of the page. 

Now, you can type in the issue you are facing and submit the response. The relevant helper will contact you soon. 

Attention! Venmo also sends an email when your account is frozen. You can respond to this mail to get help. You may also need to verify through photo ID.

Alternatively, you can call Venmo at 855-812-4430. The helpline is available from 10 a.m. to 6 p.m. from Monday to Friday except for major holidays.

How To Prevent Venmo Account Hold In The Future

Most of the time, a Venmo account is blocked due to insufficient funds and overspending. Therefore, it is a great idea to know more about Venmo spending limits to avoid this inconvenience. 

There are other things you can do to ensure you never need to worry about “How do I unfreeze my Venmo account” again. 

  1. Keep a check on automated payments and the remaining balance every week. 
  2. Make frequent deposits into your account. 
  3. Remember the PIN, and do not share it with others. 
  4. Ensure you log out of any non-personal device once your work with your Venmo account is done. 

The Bottom Line

If you have set up automated payments, it is easy to overspend. Moreover, losing track of the balance or forgetting the PIN for your account is common. 

  • Venmo account holding can be problematic, but it cannot be fixed. If you take the proper steps, you can get back within days. 

Knowing how to avoid the same issue in the future is more important. Take notes of the mistakes that you have made and how you can prevent them from happening again.

You might be interested in reading: Stores That Accept Venmo.

Frequently Asked Questions About How Do I Unfreeze My Venmo Account?

Venmo froze my account with money in it. How do I recover?

You can contact the Venmo support team by calling the toll-free number, or you can respond to the email sent to you by the company to get help. The main objective is to find out why the account was frozen so you can take the necessary steps to remove the hold. 

How do I know that my Venmo account is frozen?

You will probably receive an email to your contact ID notifying you that your account has been put on hold. If you, for some reason, missed the email, you will know that the account is frozen when you try to make the next payment and a message pops up. 

Why is my Venmo not working? 

You may not be able to make a payment through Venmo for a number of reasons. These may include security issues or a hold on your Venmo account. 

How long will my Venmo account stay frozen? 

If your account was temporarily frozen due to suspicious activity, it may stay for up to 10 days. More severe issues can keep your account frozen for a month. Consequently, if your Venmo account was frozen due to a lack of funds, it may be activated as soon as you deposit. 

What happens when my Venmo account is frozen? 

Frozen bank accounts can not be used to make money transfers, pay bills, or cash out at ATMs. You may continue to make deposits into the bank account, but these will only become accessible once the hold is removed. 

Does Venmo freeze accounts without any notice? 

It is doubtful that the company would freeze your account without notifying you. You should receive an email.

Write A Comment